At LStream, we strive to provide high-quality digital media services, including access to books, movies, and music streaming. Because of the nature of the services provided, we offer a strict non-refundable policy. Below, we outline our Refund Policy for your reference:
1. Non-Refundable Services
As all of our services are delivered exclusively online and involve immediate access to digital media content such as eBooks, movies, and music, we regret to inform you that we do not offer refunds once the service has been activated or content has been made available to you. This includes, but is not limited to:
- Access to eBooks and eBook libraries
- Streaming of movies and TV shows
- Music streaming and playlist creation
- Access to personalized content recommendations
Once your payment is processed and your account is granted access to our content, the service is considered fulfilled. This is consistent with the nature of digital goods, where content is immediately accessible and cannot be returned.
2. Subscription-based Services
For subscription-based services (e.g., monthly or annual plans), please be aware that:
- We do not provide refunds for partial months or unused content.
- Your subscription will continue until you cancel it via your account settings.
- You can cancel your subscription at any time, but the cancellation will apply to the next billing cycle and you will not receive a refund for the current period.
If you cancel your subscription before the end of the billing cycle, you will still have access to the service until the end of that period.
3. Technical Issues
If you encounter technical issues accessing your content, please contact our support team immediately. We will do our best to resolve the problem as quickly as possible. While we do not offer refunds due to technical problems, we are committed to providing support and ensuring that your experience with LStream is as smooth and enjoyable as possible.
4. Change of Mind
We understand that, occasionally, you may change your mind after making a purchase. However, due to the digital nature of our services and the immediate access provided to content, we are unable to issue refunds in the case of a change of mind or if you simply decide not to use the service.
5. Account Suspension or Termination
In cases where we detect fraudulent activities, or if our terms of service are violated, we reserve the right to suspend or terminate your account without issuing a refund. This includes, but is not limited to:
- Sharing account access with unauthorized users
- Using the service for illegal activities
- Violating the rights of other users or content creators
If your account is suspended or terminated, you will not be eligible for any refund.
6. Refund Requests for Exceptional Cases
While our policy is non-refundable, we do understand that exceptional cases may arise. If you believe that you are entitled to a refund due to an unusual circumstance, please reach out to our customer support team at email. Each case will be reviewed on an individual basis.
If we determine that a refund is warranted, it will be issued in the form of store credit for use on future purchases.
By subscribing or purchasing our services, you agree to this Refund Policy. We appreciate your understanding and are committed to providing an exceptional experience at LStream.
For any additional questions, feel free to contact our support team.